1.0 Stable
1.1. Welcome to Stable. Personal training, online, via Zoom and face to face.
1.2. Bankes Chipperfield Limited operates as Stable (referred to in these terms as “Stable”, “our”, “we” or “us”). Our registered company number is 12942301 and our registered address is at Blanchards Hill Farm, Blanchards Hill, Sutton Green, GU4 7QJ (“Stable HQ”).
1.3. We provide personal training, online, via Zoom and face to face (collectively and individually as “Services”).These terms and conditions (“Terms”) govern the basis on which we provide our Services. Please read the Terms fully before you begin to use our Services.
1.4. If you use our Services you are deemed to be bound by these Terms. These Terms form a legally binding contract between you and us, and govern your use of our Services. If we deem that you do anything in breach of these Terms we may prohibit (either temporarily or permanently) your use of the Services.
1.5. We may change these Terms from time to time. If a revision is material we shall, at our discretion, notify you. If you continue to use our Services after any revisions take effect then you will be taken to have agreed to the revised Terms.
1.6. We may change the Services from time to time. We do not guarantee that any particular Services will be made available.
New Clients
2.1. In order to use our Services you must provide us with the following details:
- Your full name
- A valid email address
- A contact number
- Your address
- Emergency contact details
- A fully completed Physical Activity Readiness Questionnaire (PAR-Q)
- (collectively, “Personal Information”).
2.2. You warrant that all information you provide to us when registering as a Stable client is true and accurate to the best of your knowledge and belief. You must ensure that if your Personal Information was to change then you would notify us as your earliest convenience. We will only use your Personal Information in accordance with our Privacy Policy.
2.3. We reserve the right, in our absolute discretion, to refuse to register any given prospective user.
2.4. If we accept your application to use our Services a contract will come into existence between you and us you will become a “Stable Client” and be bound by these Terms.
Payment and Cancellations
3.1. At Stable we do not charge any sign up fees.
3.2. All standard personal training sessions are 45-50 minutes unless agreed in advance of the session.
3.3. All payments for sessions are due in advance by way of bank transfer to either Sophie Leigh-Bankes or Bankes Chipperfield Ltd business account. Or via our online shop.
3.4. Subject to clause 3.5, all cancellations must be received at least 24 hours’ before a personal training session. If we do not receive a cancellation notice with at least 24 hours’ you will be charged for the full price of the applicable session.
3.5. Stable understands that emergencies happen. We provide every Stable Client with one free short-notice cancellation. You will not be charged for your first cancellation so long as you provide us with at least 12 hours’ prior notice of your session (“Short Notice Cancellation”). Subsequent Short Notice Cancellations will be charged in accordance with clause 3.4 above. No shows are not eligible for the free cancellation.
3.6. The Services we provide you are personal and cannot be transferred, assigned or novated to any third party.
Provision of Services
4.1. All our trainers hold the relevant certification for their roles. Personal trainers at Stable hold a minimum of a Level 3 Certificate in Personal Training which is accredited by the relevant UK body. We will provide the Services with reasonable care and skill.
4.2. If our performance of the Services is affected by an event outside our control then we will contact you as soon as possible to let you know. Provided we do this we will not be liable for delays caused by the event. We shall, at our discretion, reimburse you or look to reschedule the session.
4.3. We may have to suspend the Services to:
- deal with technical problems or make minor technical changes; or
- update the Services or facilities at Stable HQ to reflect changes in relevant laws and regulatory requirements.
4.4. We will contact you in advance to tell you we will be suspending the Services, unless the problem is urgent or an emergency.
4.5. We may also suspend the Services if you do not pay us for the Services when you are due. We will contact you to tell you we are suspending supply of Services as a result of failure to pay.
Personal Training Bookings
5.1. All personal training sessions are to be booked directly through the Stable PT who trains you.
5.2. We ask you not to arrive more than 5 minutes before the start of your Personal Training session at Stable HQ.
5.3. If you are late, the session cannot be extended and will finish at the scheduled time. Although, we may cancel the session if we do not deem the time remaining appropriate for a safe and productive training session.
Your Health and Wellbeing
6.1. You must, at the time of registering and whenever using the facilities at Stable HQ and receiving Services, be in good health and have no impairment, injury, disease or ailment preventing you from engaging in active or passive exercise or which would cause increased risk of injury or adverse health consequences as a result of use of the facilities at Stable HQ or Services.
6.2. You acknowledge that sessions involve intense physical exercise and you accept that it is your sole responsibility to ensure that you are able to participate in a session. If you have any injury that may prevent full participation you should discuss this with your trainer before the session begins. Any advice from our trainers does not constitute medical advice and we strongly recommend that you consult a qualified healthcare professional prior to commencing a session if you have any concerns about your health or wellbeing.
6.3. You are required to follow the instructions of trainers at all times during a session.
Data Protection and Privacy
7.1. We are committed to protecting your privacy. All personal data shared with Stable will be protected by us at all times and dealt with in accordance with our privacy policy.
Our Liability
8.1. You acknowledge that by using our Services you have voluntarily chosen to participate in strenuous physical exercise. You accept that there are inherent risks and dangers in performing exercises of the nature that we offer as part of our Services, and that some of these risks cannot be eliminated regardless of the reasonable steps that, both you and us acknowledge, we have put in place, to avoid injuries. We strongly recommend that you consult your doctor prior to commencing any contract with us. We are not responsible if you ignore your doctor’s recommendations and continue to use our Services.
8.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for any other liability which we cannot by law exclude or limit.
8.3. We are not liable for business losses. We only supply Services for domestic and private use. If you use our Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.4. Subject to clause 8.2 above, we cannot accept liability for theft or for loss or damage to your property at Stable HQ or the car park facilities. It is your responsibility to ensure that your valuables are kept secure. Wherever possible, you should avoid bringing valuables into Stable HQ.
8.5. Subject to clause 8.2 above, we are not liable for any unforeseeable losses (whether such losses arise as a result of breach of contract, negligence, misrepresentation tort or otherwise).
8.6. Subject to clause 82 above, in no event shall our total liability to you for any one event or series of related events exceed the sum of 110% of the total amount paid by you for the Services giving rise to the liability in the 12 months preceding the first incident out of which the liability arose.
Refund Policy
9.1. You may cancel the purchase of a block of personal training sessions at any time within a 14 day “cooling-off” period starting the day after the date of purchase. To cancel a purchase of Sessions you must clearly inform us via email to info@stable.fit.
9.2. If you cancel an order in accordance with clause 9.1 above before using any credit for sessions then we will refund the full amount.
9.3. If you wish to cancel any prepaid personal training sessions we will do so taking into consideration clause 3.4 and further taking into account any discounted rates that you have benefitted from in your purchase. The session used will be charged as per our standard one off rate or the next tier you are eligible for, therefore, you will receive a refund minus sessions used and this difference combined.
9.4. We will process a refund as soon as possible and, in any case, within 14 days of receipt of your cancellation request provided in accordance with clause 9.1 above. We will refund any money received from you using the same method originally used by you for payment..
9.5. All 10 hour personal packs are valid for 16 weeks. If all 10 hours are not used up within the 16 week time frame, those sessions will be lost and a new pack will need to be purchased should you wish to continue training with Stable.
Other Important Terms
10.1. These Terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
10.2. No failure to exercise or delay in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy.
10.3. This contract is between you and us. No other person shall have any rights to enforce any of its Terms.
Contacting Us
11.1. Please submit any questions you have about these Terms or any problems concerning our Services and their use to us by:
- Writing to: Blanchards Hill Farm, Blanchards Hill, Sutton Green, Surrey, GU4 7QJ
- Email: info@stable.fit
- Phone: 07827322539